Quality, incidents & complaints

Record incidents once and automatically route them to the responsible people; separate necessary immediate measures from confidential investigation.

Falls, medication deviations, critical incidents, complaints and improvements have a classified type, incident and entry time, facts, optional resident or staff reference, reporter and urgency.

Immediate help and clinical care remain in the professional process; a quality report must not imply that treatment has already occurred or make urgent care wait for an AI run.

Versioned rules assign responsible parties, substitutes, processing deadlines and required initial assessment. Cases that cannot be assigned appear visibly in a monitored clarification queue.

Confidentiality levels and personnel references have separate access groups. The unit view receives only necessary measures; reporters' identities must not leak through exports, search results or notifications.

The permitted reporting channel must transparently explain whether it is confidential, pseudonymous or genuinely anonymous; personal references in the text and technical audit data prevent an unfounded promise of anonymity.

Responsibility

Employees report, authorised quality management teams triage, and confidential staff references remain within the defined group. Ward management sees approved safety actions, not automatically the investigation.

Automation & AI

Rules route and escalate; private AI can structure free text and suggest duplicates. It decides neither blame, personnel consequences nor the classification that closes a case. AI features require activation at your request. Processing remains on Oronela's own servers in Switzerland.

Track improvement steps with accountability and close cases only after an evidenced effectiveness review.

Investigations separate facts, open questions, hypotheses, sources and conclusions. Each step has responsible people and appropriate permissions.

Corrective and preventive actions have a goal, executing department, deadline, evidence, effectiveness criterion and review date. A checked-off task is not confirmation of effectiveness.

Severity and case profiles define the necessary independent review and authority to close. Professional or clinical orders are executed through the responsible modules, not changed through quality management text.

Ineffective or delayed interventions lead to reassessment or escalation. Reopening preserves the original closure with its reasons.

Disclosure of an action removes confidential investigation details in a controlled manner; copied free text must not bypass the protected group.

Responsibility

Quality management coordinates, responsible employees carry out actions and authorised reviewers assess effectiveness; necessary separation of duties must not disappear even through combined roles.

Automation & AI

Reminders, deadlines and missing evidence follow rules. AI may offer evidence-based summaries and intervention drafts; a human confirms the judgement of cause, intervention and effectiveness. AI features require activation at your request. Processing remains on Oronela's own servers in Switzerland.

Generate reproducible quality reports from existing evidence and quickly answer questions about provenance or calculation.

Indicator and reporting profiles contain the definition, numerator and denominator, inclusion and exclusion rules, period, sources, data quality rules, destination channel and versioned approval.

Report runs freeze the data version and rule version used. Later corrections create a new report revision rather than changing the approved historical result.

Missing data, small groups and limited evidential value are visible; missing values are not silently treated as zero or faultless quality.

Required reports are submitted only through genuinely approved current profiles and responsible people. The system does not claim blanket legal compliance across all locations.

Exports and drill-downs respect original permissions and confidential sections; aggregated quality data does not authorise access to every individual case.

Responsibility

Quality management maintains profiles, the responsible professional department approves reporting, management receives authorised indicators and auditors only permitted evidence.

Automation & AI

Scheduled calculations and completeness checks; AI explains deviations as hypotheses with sources. Reporting, indicator definitions and external disclosure remain actions requiring approval. AI features require activation at your request. Processing remains on Oronela's own servers in Switzerland.